Protools Hardware Sdn Bhd updated About Us page content
Dec 18, 2021 at 02:55 pm —

About Us

Protools offers the most complete range of major brands hardware, tools & equipment online in Malaysia. We provide 24 hours service for the convenience of our consumer. Our Mission is to allow customers to purchase their daily need of hardware and tools online without hassle or specially making a trip to a hardware shop. We also offer doorstep delivery to Malaysia or even International. The products of Protools are Power tools, Hand Tools, Machinery, Welding Machine, Cleaning Equipment, Mobile & Tablets and etc. Protools also offer end user service (on-site demo tools), Repair Tools, Wholesales and Retails. Each of the products contain the best quality and value to satisfy consumer¡¯s needs. Protools will constantly increase our range of products / brands for selection so that we can meet every of your requirements. Choose the right tools for you and Protools will always be your first choice!   Within PC All the transaction can be done with a single PC   Detail Specification Get every detail of the item on the page without asking anyone   Mobile Phone Ready You can get the order done in your mobile phone easily   Ease Of Delivery Have a cup of coffee while waiting for your item arrive   Wordwide Targeted We are constantly improving and bring the platform to the world   Share To Everyone Share this nice platform to your friend and thanks for your support     read more
Protools Hardware Sdn Bhd updated Locations page content
Dec 18, 2021 at 02:51 pm —

Locations

NO 135, Jalan Ekoperniagaan 5, Taman Ekoperniagaan 2, 81400, Persiaran SAC, Senai, Johor read more
Protools Hardware Sdn Bhd updated Online Orders & Purchases page content
Dec 18, 2021 at 02:50 pm —

Online Orders & Purchases

DELIVERY & SHIPPING All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Purchased items will be shipped out within 2 workings days upon receiving your order. Order after 2pm for the day will be considered as the next working day order. Delivery We offer delivery for our customer within the same City. Area not covered in the list below please use Courier Service. Purchased item will be delivered within 3 working days depending on our delivery schedule. Our delivery rates are charged as per Location & Weight. We do not accept urgent delivery. Delivery Rates Skudai: Below 30KG-- Free of Charge Above 30KG-- RM30/trip Johor Bahru, Gelang Patah, Iskandar Puteri: Below 30kg-- RM20 Above 30kg-- RM38 Kulai & Masai: Below 30KG-- RM35 Above 30KG-- RM55 Shipping We use JNT Express as our standard shipping courier. Shipping usually takes between 3-5 working days for West Malaysia and 7 to 14 working days for East Malaysia. Tracking number will be updated in the form of email or status update in the website (if applicable) In the case of shortage of stocks that cause delay in the shipment, customers will be notified by email or phone call. Shipping Rates 8kg and below: RM13 9kg and above: Top-up RM1.50/kg 20kg and above: Top-up RM2/kg   RETURN/EXCHANGE   Return Policy  We are sorry to hear that our product did not meet your expectation and causes you the inconvenience to do a return/ exchange. Please understand that we're trying our best to meet your product expectations. We wish to seek your understanding in recognising our team's effort and be respectful to our staff during the process If you would like to request for a return of your purchase, please take note the following conditions are met: Original product is required. All defective or return product(s) are to be returned in its original condition with box. We reserve the right to reject any return or exchange request if the return product is not in its original condition. If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid. Shipping charges that were paid during the initial order is not eligible for any refund. We will not be responsible if the return product gets lost in transit. We recommend that you opt for a trackable mode of shipping to return the product back to us. All return shipping charges are to be paid by customers. We do not accept any returns if you purchased our products from a third party. Exchange Policy For Exchange request due to size/model/colour, please do a return and any difference in price will be refunded to Customer. Customers are required to top up the difference if the price of the item(s) to be exchanged is higher. All shipping charges incurred will be borne by the customers. Kindly refer to the Return Policy above for more information.   Please email us with the following details at salesdept.protools@gmail.com within 5 working days upon receiving the product. You may copy & paste the details below in your email to fill in, so that the required informations can be completed.   Email Subject: RETURN & EXCHANGE Actions required: EXCHANGE or REFUND (please indicate*) Purchaser Name:  Contact Number:  Order Number: Product Code & Name: Quantity: Reason of return: Proof of defects (if available):  Way of return: (Shipping or Store Visit) A notification email will be sent to you within 3 working days with an update of your request. The email will state our mailing details and your return should reach us within 10 working days. Any returns that do not meet the stipulated time frame will be denied. *Please allow up to 5 working days for us to refund upon receiving your return parcel. read more
Protools Hardware Sdn Bhd updated website's banner
Nov 11, 2021 at 09:41 am —
Protools Hardware Sdn Bhd added 19 new photos
Nov 6, 2021 at 03:29 pm —
Protools Hardware Sdn Bhd added 18 new photos
Nov 5, 2021 at 05:39 pm —
Protools Hardware Sdn Bhd added 2 new photos
Oct 16, 2021 at 11:18 am —
Husqvarna W50P Engine 2'' 50mm Gasoline Water Pump
Husqvarna  W80P Engine 3'' 80mm Gasoline Water Pump
Protools Hardware Sdn Bhd added new photo in OUTDOOR EQUIPMENT - LAWN MOWER
Oct 15, 2021 at 06:05 pm —
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