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No. 8, Jalan Pendidikan 8, Taman Universiti, 81300 Skudai, Johor, Malaysia.

+6016-765 4229 +607-512 1235 protoolsmy@gmail.com


Online Orders & Purchases

DELIVERY & SHIPPING

All orders received are subject to bank authorization prior to processing.
Only authorized orders will be processed.
Purchased items will be shipped out within 2 workings days upon receiving your order.
Order after 2pm for the day will be considered as the next working day order.


Delivery
We offer delivery for our customer within the same City.
Area not covered in the list below please use Courier Service.
Purchased item will be delivered within 3 working days depending on our delivery schedule.
Our delivery rates are charged as per Location & Weight.
We do not accept urgent delivery.

Delivery Rates
Skudai:
Below 30KG-- Free of Charge
Above 30KG-- RM30/trip

Johor Bahru, Gelang Patah, Iskandar Puteri:
Below 30kg-- RM20
Above 30kg-- RM38

Kulai & Masai:
Below 30KG-- RM35
Above 30KG-- RM55

Shipping
We use JNT Express as our standard shipping courier.
Shipping usually takes between 3-5 working days for West Malaysia and 7 to 14 working days for East Malaysia.
Tracking number will be updated in the form of email or status update in the website (if applicable)
In the case of shortage of stocks that cause delay in the shipment, customers will be notified by email or phone call.

Shipping Rates
8kg and below: RM13
9kg and above: Top-up RM1.50/kg
20kg and above: Top-up RM2/kg
 


RETURN/EXCHANGE
 
Return Policy 
We are sorry to hear that our product did not meet your expectation and causes you the inconvenience to do a return/ exchange.
Please understand that we're trying our best to meet your product expectations.
We wish to seek your understanding in recognising our team's effort and be respectful to our staff during the process
If you would like to request for a return of your purchase, please take note the following conditions are met:
  • Original product is required.
  • All defective or return product(s) are to be returned in its original condition with box.
  • We reserve the right to reject any return or exchange request if the return product is not in its original condition.
  • If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid.
  • Shipping charges that were paid during the initial order is not eligible for any refund.
  • We will not be responsible if the return product gets lost in transit.
  • We recommend that you opt for a trackable mode of shipping to return the product back to us.
  • All return shipping charges are to be paid by customers.
  • We do not accept any returns if you purchased our products from a third party.

Exchange Policy
For Exchange request due to size/model/colour, please do a return and any difference in price will be refunded to Customer.
Customers are required to top up the difference if the price of the item(s) to be exchanged is higher.
All shipping charges incurred will be borne by the customers.
Kindly refer to the Return Policy above for more information.

 
Please email us with the following details at salesdept.protools@gmail.com within 5 working days upon receiving the product.
You may copy & paste the details below in your email to fill in, so that the required informations can be completed.
 
Email Subject: RETURN & EXCHANGE
Actions required: EXCHANGE or REFUND (please indicate*)
Purchaser Name: 
Contact Number: 
Order Number:
Product Code & Name:
Quantity:
Reason of return:
Proof of defects (if available): 
Way of return: (Shipping or Store Visit)

A notification email will be sent to you within 3 working days with an update of your request.
The email will state our mailing details and your return should reach us within 10 working days.
Any returns that do not meet the stipulated time frame will be denied.
*Please allow up to 5 working days for us to refund upon receiving your return parcel.


Contact Us


Protools Hardware Sdn Bhd (1237320-V)


| Address
No. 8, Jalan Pendidikan 8, Taman Universiti,
81300 Skudai, Johor, Malaysia.


| WhatsApp
+6016-765 4229


| Telephone
+607-512 1235


| Email
protoolsmy@gmail.com





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